By Jeanine Connor, Jane Hiscock, Elaine Stoddart
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Additional resources for Beauty Therapy (2nd Edition)
You and your client Think about it My story Beenal’s story I had just qualified in electrical facials and was eager to introduce one of my clients, who regularly had manual facials, to the benefits of the galvanic current. The client was also enthusiastic to try something new. As I carried out the thermal and sensitivity testing, I became aware that the client had areas on her face and neck where she had no sensation at all. I went over the areas twice but still the client could feel nothing. I stopped the testing and explained to her why the treatment could not go ahead.
Clients can feel very vulnerable in the initial consultation, and become emotional – it is nice to be able to reach out and hold the client’s hand, to offer reassurance, if appropriate. Not only is the ‘how’ of the consultation important, all the other skills required will make the process successful. A good therapist will use a combination of all the skills to gain the information required for the consultation. However, it may take several visits before all the information is given freely; after all, a lot of the detail required is very personal, and the client may hold back about some things until the rapport has been built up.
The key words of professionalism, integrity and honesty sum up all the traits required during a consultation – any insincerity, talking about treatments of which you have no real knowledge, or general lack of interest will be detected and you will lose the client. indd 35 26/5/10 10:48:37 Level 3 Beauty Therapy The consultation is the time for you and the client to agree on: the treatments the time span involved the total treatment costs the expected outcomes the client’s contribution in the programme.